Yeti Club Membership Terms and Conditions

Last Updated: November 4, 2026

1. About These Terms

These terms apply to your Yeti Club membership with Copeland Home Services, LLC, trading as Copeland Home Services (“Copeland,” “we,” “us”). By paying for a membership on copelandairtexas.com you agree to them. Please read them before you pay.

2. Who Can Join

A membership covers one home that you own or live in, at the address you give us when you sign up. The home must be inside our service area, which includes Forney and the surrounding Dallas area cities we serve.

3. Plans and Prices

Annual: $239.40 per year, one payment each year ($19.95 a month equivalent)
Monthly: $24.95 per month, one payment each month

Prices are in US dollars. If we change the price, we will tell you at least 30 days before your next payment, and the new price applies from that payment onward.

4. Payment and Automatic Renewal

You pay by card through Stripe, our payment provider. Stripe handles your card details, and we never see or store your full card number.

Your membership renews automatically. We charge the card you used at sign-up on the same date each month (Monthly plan) or each year (Annual plan) until you cancel. If a payment fails, we will try the card again and email you. If we still cannot collect payment after 30 days, we may pause your benefits until the account is paid up.

5. What Your Membership Includes

Both plans include the same benefits:

15% discount on HVAC repairs
15% discount on electrical repairs
10% discount on plumbing
10% discount on indoor air quality
5% discount on equipment
2 free HVAC maintenance visits for 1 HVAC system. Each additional system is $9.95.
1 free electrical inspection
1 free plumbing inspection
No HVAC, electrical or plumbing service call fee
50% off water heater flush (tankless descale is not included)
Priority service: your calls are scheduled ahead of non-members

6. How the Benefits Work

Discounts apply to labor and parts on work we quote and perform after your membership starts. They do not apply to work already quoted or invoiced before then.
Discounts cannot be combined with other coupons, promotions or financing offers, unless we say otherwise in writing.
The free maintenance visits, inspections and extra system rate reset each membership year. Unused visits do not roll over. The $9.95 is the monthly membership fee for an additional system, for members already signed up at the $19.95 membership for an existing system.
The membership removes the service call fee for HVAC, electrical and plumbing visits. On weekends and after 5pm, a diagnostic fee of $179 applies to electrical calls and $125 to plumbing calls.
Priority service means we place members ahead of non-members when we schedule. It does not guarantee a set arrival time or a response time.
Inspections and maintenance visits find problems and report them. Repairs, parts and replacement equipment are quoted separately, and you decide if to go ahead.

7. What Is Not Included

The membership is a discount and service plan. It is not insurance or a home warranty, and it does not pay for repairs, parts or equipment. Tankless water heater descaling is not included in the water heater flush discount. Commercial work is excluded.

8. When Your Membership Starts

Your membership starts when your first payment goes through. You will receive a welcome email from us, and your first visit is scheduled according to the season.

9. Cancelling

You can cancel at any time by calling (469) 720-4440 or emailing service@copelandairtexas.com. We will confirm your cancellation in writing.

Monthly plan: cancel before your next payment date and you will not be charged again. Your benefits continue until the end of the month you have paid for.
Annual plan: your benefits continue until the end of the year you have paid for, and the plan will not renew. You can have a full refund within 7 days of paying if no benefits were used. After that, annual payments are not refunded.

10. Refunds

Payments are non-refundable except as stated in section 9 or where the law requires one. If you think we charged you in error, contact us and we will look into it promptly.

11. Moving or Selling Your Home

A membership belongs to the member and the address on the account. It cannot be transferred to another person. If you move, tell us your new address. Your membership can move with you to a new home inside our service area.

12. When We Can End a Membership

We may cancel a membership if payments stay unpaid, if the benefits are being misused (for example, used for properties other than the one on the account), or if a technician is threatened or abused. We will email you before we do, except where safety is at risk.

13. Booking and Access

You can book visits by calling (469) 720-4440 or through the website. An adult aged 18 or over must be at the home for each visit. We are not responsible for delays caused by weather, parts availability or events outside our control.

14. Work and Warranties

Work we carry out as a result of your membership is covered by our standard workmanship warranty and the manufacturer warranty on parts and equipment. Our warranty terms are provided on request.

15. Liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise, our total liability to you under the membership is limited to the fees you have paid in the 12 months before the claim.

16. Your Information

We collect your name, contact details, address and payment confirmation when you sign up. Stripe processes your payment, and we store your details in our customer system so we can book and manage your visits. We do not sell your information. See our privacy policy and our terms of use.

17. Changes to These Terms

We may update these terms. We will email active members at least 30 days before a change that affects them takes effect. If you do not agree to the change, you can cancel before it starts.

18. Governing Law and Contact

These terms are governed by the laws of the State of Texas. Questions about your membership: call (469) 720-4440 or email service@copelandairtexas.com.

Copeland Home Services 11808 S Profit Row, Forney, TX 75126